Sage Support

Support 2.0

Supporting you and your business with Sage 50 Accounts & Sage 50 Payroll

We offer Pay As You Go Support as and when you need it.  We are trained on all aspects of Sage and also trained to a semi-technical level on the system.  There is no minimum charge and no contract to sign.

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How does it work?

We offer three types of support and you can choose whichever method you prefer:

  • Telephone
  • Email
  • Remote dial-in sessions

What are the response times?

We aim to deal with your support issue by return.  If all of the support team are on the phone or unavailable, you will get a call back as soon as possible.  Emails to support@sageaccountssolutions.co.uk are monitored daily during the working week.

Our office hours are Monday to Friday 9am until 5pm.  Please note that our office closes over the Christmas and New Year period – we will contact you with office closure dates nearer the time (however, one of the team will be on call for emergencies).

What happens if we can’t help you?

We are trained on all aspects of Sage and also trained to a semi-technical level on the system.  In the unlikely event that we are unable to help you, we would call our Sage Partner Priority Support department at Sage UK and ask them to help us to resolve your issue.  There is no charge to you for utilising the assistance of Sage UK, just the charge for our time in this regard.

How do I sign up?

If you are an existing client bespoke training or consultancy client, you will be entitled to 14 days free support after your session.  If you’d just like to use us for Pay As You Go support, please get in touch (if we’re not familiar with your data, we’ll arrange a complimentary 15 minute fact finding dial-in session to better understand how you use your program, in order to brief our support team).

If you’d like to talk to us about supporting you with Sage on a Pay As You Go basis, please get in touch.

 

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